Return and Refund Policy

This Return & Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from the Phaelora Clothing Brand website.

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1. Eligibility

You may be eligible for a return or exchange if:

• The product is damaged, spilled, or defective upon receipt.
• The product is unused and in its original packaging.

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2. How to Request a Return or Exchange

• Contact us at support@phaelora.com within 1–2 days of receiving the product.
• Include your order number, issue description, and photos/videos.
• Return shipping is the customer's responsibility unless otherwise stated.

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3. Inspection and Refund/Exchange

• Products will be inspected after return.
• Refunds are processed within 10–15 business days.
• Exchanges are subject to product availability.

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4. Contact Us

support@phaelora.com