Exchange Policy

Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from the Phaelora Clothing Brand website.

1. Eligibility

You may be eligible for an exchange or store credit if:

• The product is damaged, spilled, or defective upon receipt.
• The product is unused and in its original packaging.
• The request is made within 7 days of receiving the product.

Please note: We do not offer refunds. Eligible returns can only be processed as an exchange or store credit.

2. How to Request an Exchange or Store Credit

• Contact us at contactus@phaelora.in within 7 days of receiving the product.
• Include your order number, a description of the issue, and clear photos/videos of the product.
• The product must be unused and in its original condition with the original packaging and tags.
• Return shipping charges are the customer's responsibility unless otherwise stated.

3. Inspection and Exchange/Store Credit

• All returned products will be inspected after we receive them.
• If the product meets our return/exchange conditions, you may choose between:
  • Exchange, subject to product availability.
  • Store credit for the eligible amount.
• No cash or original-payment-method refunds will be provided.
• Exchange products will be dispatched within 10–15 business days after the returned product has been received and approved.
• Store credit will be issued after the returned product has been received and successfully inspected.

4. Damaged Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos/videos.

For damaged products, an unboxing video is required to help us verify the condition of the product at the time of delivery.

5. Non-Eligible Products

Exchange or store credit may not be accepted if:

• The product has been used, washed, altered, or damaged after delivery.
• The product is returned without its original tags or packaging.
• The request is made after 7 days of receiving the product.
• The product does not meet our inspection requirements.

6. Contact Us

For exchange or store credit requests, please contact:

Email: contactus@phaelora.in